Privacy Policy uno88 — Our Commitment to Protecting Your Personal Information

Uno88 collects various categories of personal information from players solely to enable us to provide a safe, fair and efficient online entertainment service. The following are the categories of information we collect:

We only collect information that is strictly necessary to operate our services. The principle of minimum data collection (data minimisation) is at the core of how we handle players' personal information.

Every piece of information we collect has a clear and legitimate purpose. uno88 uses your personal data for the following purposes:

• Account management: Creates, verifies and maintains your player account, including mandatory KYC processes.
• Transaction processing: Manages all deposits, withdrawals and fund transfers securely and accurately.
• Service provision: Grants access to all games and services available on the uno88 platform.
• Security & fraud prevention: Detects, investigates and prevents fraudulent activity, money laundering or platform abuse.
• Legal compliance: Fulfils legal obligations including reporting requirements to the relevant authorities.
• Customer support: Responds to enquiries, resolves complaints and provides technical support to players.
• Service improvement: Analyses usage patterns to improve the user experience and develop new features.
• Marketing communications: Sends promotional offers, bonuses and updates — only to players who have given their consent.

Uno88 does not sell or rent players' personal data to any third party for their own marketing purposes. However, in the course of running our business operations, there are certain situations where we need to share information with trusted parties:

• Payment processors: Payment service providers used to process your deposits and withdrawals. They are bound by strict confidentiality obligations.
• Game software providers: Game developer companies that need to verify account status in order to grant access to their games.
• Cloud & IT Services: Technical infrastructure providers that operate server and data storage operations on our behalf.
• Legal authorities: Government agencies, regulatory bodies, or courts where required by law or a valid court order.
• KYC partner: Trusted third-party identity verification services to support KYC processes in full regulatory compliance.

The security of your personal data is our highest priority. uno88 employs a comprehensive combination of technical and organisational security measures to protect your information:

• Data encryption in transit using 256-bit TLS/SSL protocol.
• Encryption of data at rest (encryption at rest) for all sensitive information.
• Role-based access control (role-based access control) — only authorised staff may access specific data.
• Continuous security monitoring and an intrusion detection system (IDS) active 24/7.
• Automatic data backup with replication to geographically separate locations.
• Penetration testing (penetration testing) periodically by independent third parties.

Data retention period: Your personal data is retained for the duration your account remains active, plus an additional period as required by Malaysian legal obligations. Financial transaction records are typically kept for a minimum of seven (7) years for compliance and audit purposes.

The uno88 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage and ensure security features function correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve performance and the user experience.
• Functional Cookies: Saves your preferences such as language and display settings to streamline your experience on future visits.
• Analytics Cookies: Helps us understand traffic patterns and platform usage in an aggregated, anonymous manner.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect certain features of the uno88 platform or prevent secure login.

The Know Your Customer (KYC) process is an industry-standard compliance requirement mandatory for all uno88 players before a first withdrawal can be processed. This process not only protects us from misuse — more importantly, it protects you as a player.

Documents required for KYC verification:

• Identity verification: A copy of your MyKad (front and back) or a valid Malaysian passport.
• Proof of address: Utility bill, bank statement, or official letter showing your name and current address (not older than 3 months).
• Payment verification: Proof of ownership of the registered payment method — for example, a screenshot of your banking app showing the account holder's name.

All KYC documents you submit are stored with full encryption and are accessible only by authorised compliance staff. These documents will not be shared with any third party except as required by law.

Uno88 sends various types of communications to players, and we respect your preferences regarding which types you wish to receive:

• Transactional communications (mandatory): Deposit confirmations, withdrawal notifications, account security alerts and important system notices. These communications cannot be unsubscribed from as they are essential to your account security.
• Marketing communications (optional): Bonus offers, the latest promotional information, special event invitations and platform news. You may opt out of receiving these communications at any time via your account settings or the unsubscribe link in any email.

We use information about your gameplay patterns and preferences to personalise relevant offers for you. This means you will only receive promotions related to the types of games you are interested in, rather than generic, irrelevant offers.

As part of operating an integrated digital platform, some player personal data may be transferred to or processed in countries outside Malaysia. This includes situations where backup servers, cloud infrastructure, or certain service partners operate at international locations.

When such data transfers occur, uno88 ensures that:

• The recipient country has data protection laws that are equivalent to or stricter than those applicable here.
• Appropriate data transfer agreements have been implemented with data recipients.
• The same or higher technical security standards are applied to protect your data at those locations.

Uno88 is an online entertainment platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of a child under 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who discover their child has registered an account on our platform are encouraged to contact our support team immediately.

We also have dedicated procedures for players who may be in vulnerable situations, including those experiencing gambling-related issues. Further information is available on the Responsible Gaming us.

If you have any questions, concerns, or wish to exercise your privacy rights, the uno88 Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• In-platform live chat: The fastest method — support available 24/7, response within 5 minutes.
• Support email: [email protected] — for privacy-related enquiries and data access requests.
• Account Settings Section: You can update your personal information, manage communication preferences, and download your data directly through the account portal.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data deletion or full data export, processing may take up to 14 business days.